{"id":1818,"date":"2026-11-10T16:49:08","date_gmt":"2026-11-10T15:49:08","guid":{"rendered":"https:\/\/staging.horus.ch\/support-2\/"},"modified":"2026-11-11T09:33:11","modified_gmt":"2026-11-11T08:33:11","slug":"support","status":"publish","type":"page","link":"https:\/\/www.horus.ch\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n

Everything you need to use our services day to day. A question? Feel free to contact us<\/a>.<\/p>\n\n\n

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Webmail<\/p>\n\n\n

Read my e-mails<\/h3>\n\n\n

Read and send your e-mails from any browser, computer or smartphone.<\/p>\n\n\n

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Webmail (Rainloop)<\/a><\/div>\n\n
Former webmail (Roundcube)<\/a><\/div>\n<\/div>\n\n<\/div>\n\n\n
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Console<\/p>\n\n\n

Customer area<\/h3>\n\n\n

Set up your e-mail accounts and forwards, check your subscriptions and pay your invoices. You will also find access to phpMyAdmin there to manage your databases.<\/p>\n\n\n

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Log in to the console<\/a><\/div>\n<\/div>\n\n<\/div>\n\n\n
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Help<\/p>\n\n\n

Contact us<\/h3>\n\n\n

A technical question? A problem? Our team will answer you personally.<\/p>\n\n\n

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Contact form<\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n

Setting up your e-mail<\/h2>\n\n\n

To set up your account in your e-mail software (Microsoft Outlook, Apple Mail, Thunderbird, your smartphone\u2019s Mail app, etc.), use the following settings.<\/p>\n\n\n

User name:<\/strong> simply use your full e-mail address. The former user+domain.ch<\/code> format still works.<\/p>\n\n\n

Setting<\/th>Value<\/th>Port and security<\/th><\/tr><\/thead>
E-mail address<\/td>name@your-domain.ch<\/code><\/td><\/td><\/tr>
User name<\/td>name@your-domain.ch<\/code><\/td><\/td><\/tr>
Incoming server IMAP<\/strong> (recommended)<\/td>mail.horus.ch<\/code><\/td>993 (SSL\/TLS) or 143 (STARTTLS)<\/td><\/tr>
Incoming server POP<\/strong><\/td>mail.horus.ch<\/code><\/td>995 (SSL\/TLS) or 110 (STARTTLS)<\/td><\/tr>
Outgoing server SMTP<\/strong><\/td>mail.horus.ch<\/code><\/td>587 (STARTTLS), with authentication: same user name and password<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n

Choose IMAP<\/strong> if you read your e-mails on several devices: your messages and folders stay in sync everywhere. POP downloads the messages to a single device.<\/p>\n\n\n

Video tutorials<\/h2>\n\n\n

Step by step, how to set up your account in the most common e-mail programs (videos in French).<\/p>\n\n\n